Privacy Policy

1. Scope of this policy

This policy applies to www.oceanglasscompany.com and the website forms operated for Ocean Glass Company. It does not control the privacy practices of independent websites or services reached through external links.

2. Information you choose to provide

The information Ocean Glass receives depends on how you contact the shop.

• Contact form: your name, either a phone number or email address, and the message you submit.
• Auto glass quote request: your name, phone number or email address, damaged-glass area, vehicle year, make, model, ZIP code, and any optional body style, trim, VIN, notes, or photos you choose to provide.
• Direct contact: information you provide during a telephone call, email exchange, or later service conversation.

Do not submit Social Security numbers, payment-card numbers, account passwords, medical information, or other information that is not needed to discuss a glass project.

3. Information collected automatically

When you use the site, website hosting, security, analytics, and measurement services may automatically receive technical information. Depending on the service and your device settings, this may include an IP address, browser and device type, operating system, referring page, pages viewed, interaction events, date and time, and approximate geographic information derived from an IP address.

The site uses Google Tag Manager. Connected Google analytics or advertising-measurement tools may use cookies or similar technologies to measure visits, advertising interactions, and successful website lead events.

4. Advertising-attribution information

If a visitor arrives through an advertisement, the current site code may store Google click identifiers such as gclid , wbraid , or gbraid , together with the landing-page path and capture time, in that browser's local storage for up to 90 days. This information helps connect a successful website inquiry with the advertising visit that led to it.

After Web3Forms confirms a successful form response, the site may send a lead-success event through Google Tag Manager. The current website code does not place the visitor's name, phone number, email address, message, vehicle details, VIN, claim number, or uploaded files in that analytics event.

5. How Ocean Glass uses information

Ocean Glass may use information collected through the site to:

• respond to questions and quote requests;
• identify the vehicle, glass, equipment, project, and service location;
• discuss availability and coordinate requested work;
• communicate using the phone number or email address provided;
• protect the site and forms from spam, abuse, or security problems;
• maintain records connected with inquiries, quotes, services, insurance coordination, and customer support;
• understand website use and improve navigation, content, forms, and advertising measurement; and
• comply with applicable legal, accounting, insurance, safety, or dispute-resolution obligations.

6. Website hosting, forms, analytics, and other providers

Ocean Glass uses providers that support the operation of this website and its communications:

• Duda provides website-building, hosting, content-delivery, and related platform services. Review Duda's privacy policy.
• Web3Forms processes contact and quote submissions and forwards the submitted fields to the Ocean Glass email destination. Web3Forms states that it does not store form submissions, while server logs containing personal information may be deleted periodically. Review the Web3Forms privacy FAQ.
• Google provides tag management and may provide analytics or advertising measurement. Review Google's privacy policy and cookie information.
• Email, communications, insurance, and business-service providers may process information when needed to deliver a message, respond to a request, coordinate a claim or service, maintain records, or support business operations.

Provider services and policies may change independently of Ocean Glass. Their own terms and privacy notices govern their processing.

7. When information may be disclosed

Information may be disclosed to employees, contractors, technicians, and service providers who need it to respond to the request or support business operations. Information may also be disclosed when reasonably necessary to comply with law, respond to legal process, protect people or property, investigate misuse, enforce rights, or complete a business reorganization or transfer subject to applicable law.

8. Retention

Ocean Glass may retain inquiries and related business records for as long as reasonably needed to respond, provide or document service, handle insurance or accounting matters, resolve disputes, protect the business, and meet legal obligations. Different records may have different retention periods. Browser attribution stored by the current site code expires after approximately 90 days; providers may maintain their own logs and records under their policies.

9. Security

The website uses HTTPS encryption while information is transmitted between the visitor and the site. Ocean Glass also relies on the security measures of its website, form, email, analytics, and communications providers. No internet transmission or storage system can be guaranteed completely secure, so only submit information that is reasonably needed for the request.

10. Your choices and requests

• You may use either a phone number or an email address on the contact form. You do not need to provide both.
• You may call the shop instead of using an online form.
• You may leave fields marked optional blank.
• You may control or delete cookies and local storage through browser settings. Blocking some technologies may affect site measurement or functionality.
• You may contact Ocean Glass to ask about correcting or deleting information previously submitted through the website, subject to identity verification and any legal or business recordkeeping requirements.

11. Children's privacy

This website is intended for people seeking vehicle, residential, commercial, shower, or specialty glass services. It is not directed to children under 13, and Ocean Glass does not knowingly request personal information from children through the website. A parent or guardian who believes a child submitted information may contact Ocean Glass.

12. External links

The site may link to Google Maps, reviews, service providers, or other independent websites. Ocean Glass is not responsible for the content or privacy practices of those external sites. Review the privacy notice of the site you visit.

13. Changes to this policy

Ocean Glass may update this policy when the website, forms, providers, tracking configuration, or business practices change. The date at the top of the policy will be revised when an updated version is published.

14. Contact Ocean Glass

Questions or requests concerning website information may be directed to:

Ocean Glass Company
306 Boston Road
North Billerica, MA 01862
Phone: (978) 667-5154
Email: sales@oceanglasscompany.com